I want to go ahead and make this clear right up front. I’m not trying to make anyone mad with this post or anything. What I’d like to do is bring to light something that has been bothering me for some time now…
My internet is too slow. I mean way, way too freaking slow.
And before anyone starts thinking “well, back in MY day we had dial-up only”, I totally remember using modem strings to basically overclock my modem, burning it out, then having to go buy another one, thereby starting my future career of fixing computers.
I don’t know why, but for some reason my connection won’t even support YouTube half of the time I’m online. Considering that I have a thing for watching fail videos, I really want that part of the internet to work. I would almost even sacrifice my Facebook account for it.
I mean, not really. But you get the idea.
The thing is, I feel like Suddenlink is ripping me off. At least I think.
Suddenlink isn’t giving me the speed I’m paying them to deliver.
I’m required to have high-speed internet by my day job. No, I’m not compensated for it…that’s for another blog post. That means, of course, I needed more than just a basic service, so I upgraded to the 200Mb down / 29 Mb up package. For the record: I’m currently being discounted on this, so it’s not costing me extra. But it WOULD if I hadn’t worked out a deal with them.
So…what’s so bad about that account? This is the Suddenlink data plan I’m paying for. 200 Mb download, 20 Mb upload.
And here’s the normal result of our internet speed test.
Pretty crappy, eh?
Basic Network Troubleshooting
I checked all of the usual stuff. My connections are all strong. My WiFi adapter isn’t stellar, but it works fine. There are only three devices on the network: my laptop, a Chromecast, and a cell phone. That’s it. The latter two devices aren’t really active at the time. And no, rebooting hasn’t helped.
So what’s up with this MAJOR bottleneck, Suddenlink? This isn’t even a slowing down really. It’s more like a “being throttled by Suddenlink” feel. It’s terrible. I’m not sure what the reason for this is. We’re in an apartment, but it’s not shared internet. I don’t know what’s up with it…but it really sucks.
Anyway, I’m going to work on making it better. There’s got to be some reason for the slow connection speed that I’m getting from Suddenlink.
Well, I didn’t check everything as carefully as I should have. Our router was downstairs, while we live upstairs. We had, for a while, went with a package deal that included Suddenlink phone service for some ridiculous reason…and when the Suddenlink tech that came out thought it would be a good idea to add a second router to the network without letting me know, that’s when the problems started. After removing the second router, things are going a lot smoother. Still kind of slow, but a lot better.
Having more than one router on the same network segment can sometimes have unintended consequences…like your devices ending up on different subnets and not being able to communicate with each other. It’s annoying…trust me.
So no, Suddenlink isn’t ripping me off specifically…they’re just bad at setting up networks.