Is Suddenlink Scamming People?

Updated 5/1/2017

First things first: a disclaimer. I’m not trying to make anyone mad with this post. What I’d like to do is bring to light something that has been bothering me for some time now…

My internet is too slow.

And before anyone starts thinking “well, back in MY day we had dial-up only”, I totally remember using modem strings to basically overclock my modem, burning it out, then having to go buy another one, thereby starting my future career of fixing computers.

I don’t know why, but for some reason my connection won’t even support YouTube half of the time I’m online. Considering that I have a thing for watching fail videos, I really want that part of the internet to work. I would almost even sacrifice my Facebook account for it.

I mean, not really. But you get the idea.

The thing is, I feel like Suddenlink is ripping me off. At least I think.

My Suddenlink Account is Slow

I’m required to have high-speed internet by my day job. No, I’m not compensated for it…that’s for another blog post. That means, of course, I needed more than just a basic service, so I upgraded to the 200Mb down / 29 Mb up package. For the record: I’m currently being discounted on this, so it’s not costing me extra. But it WOULD if I hadn’t worked out a deal with them. Pro tip: if you feel like you’re overpaying for a service, ask for a discount. It works.

I was paying for the service before the discount started.

So…what’s so bad about that account? Well…

suddenlink 200mb/20mb package
This is our current Suddenlink package for the interwebz.

suddenlink slow download speed
And this is my normal download speed.

Pretty crappy, eh?

Basic Network Troubleshooting

I checked all of the usual stuff. My connections are all strong. My wifi adapter isn’t stellar, but it works fine. There are only three devices on the network: my laptop, a chromecast, and a cell phone. That’s it. The latter two devices aren’t really active at the time. And no, rebooting hasn’t helped.

So what’s up with this MAJOR bottleneck, Suddenlink?

This isn’t even a slowing down. It’s more like a “being throttled by Suddenlink” feel. It’s terrible.

I’m not sure what the reason for this is. We’re in an apartment, but it’s not shared internet. I don’t know what’s up with it…but it really sucks.

Anyway, I’m going to work on making it better. There’s got to be some reason for the slow connection speed that I’m getting from Suddenlink.

UPDATE (5/1/2017)

Well, I didn’t check everything as carefully as I should have. Our router was downstairs, while we live upstairs. We had, for a while, went with a package deal that included phone…and for some reason the tech that came out thought it would be a good idea to add a second router to the network without letting me know. After removing the router, things are going a lot smoother. Still kind of slow, but a lot better.

So no, Suddenlink isn’t ripping me off that badly…they’re just bad at setting up networks.

Author: Wess

Blogger. Affiliate marketer. Systems analyst. Singer. Guitar player. Grouchy. Snarky. Easily amused. Join me as I attempt to share my knowledge with the world.

3 thoughts

  1. I, too, am having the same issues. We pay for the 100Mb download speed and we have to share that connection with the Suddenlink phone (which has its own modem) connected via a spliter. Coincidentally, when I disconnect the phone and bypass the splitler, hooking the coax directly to the modem, my speed improves. Suddenlink told me there should be no noticeable degradation in speed because the signal was split. Hmmmm… Anyway, our speed is NEVER 100Mb, but hovers around the 75-80 range, and sometimes drops as low as 0.13. Yes, I said 0.13, less than 1Mb. Suspiciously, this hug drop happens during peak usage times, like after 5:30 in the evenings and on weekends. My guess is their system is overloaded on this line and can’t handle the peaks. I called them last week and they came out and tested the connections inside and outside the house, found some loose connections and tightened them. Speed improved but wasn’t 100Mb ever. Then today, Saturday afternoon, when doing my taxes online, the speed dropped so low that completing my taxes was impossible as the internet connection would drop. How do you get them to admit it’s not us but them?!

    1. This sounds pretty similar to my situation. I ended up cancelling the tv/phone service (I wasn’t using them anyway), and they did the same thing at my place…installing a second router for the phone. Getting rid of that did give us a speed boost, but it’s still not quite where it should be. I mostly notice it in peak time when I’m streaming a video to our son’s tv and trying to watch something on YouTube on my laptop. It’s really frustrating sometimes.

      Multiple routers on a network can cause all kinds of chaos. But yeah, definitely run speed tests, get screenshots, and get them to look at everything. Let us know if you have any luck!

  2. Thank you for sharing your info. I really appreciate your efforts and I am waitijg for your further post thhank
    you once again.

Leave a Reply

Your email address will not be published. Required fields are marked *