My Suddenlink Internet Connection is Slow…and I Feel Like I’m Being Ripped Off

Updated 10/17/2017

I want to go ahead and make this clear right up front. I’m not trying to make anyone mad with this post or anything. What I’d like to do is bring to light something that has been bothering me for some time now…

My internet is too slow. I mean way, way too freaking slow.

And before anyone starts thinking “well, back in MY day we had dial-up only”, I totally remember using modem strings to basically overclock my modem, burning it out, then having to go buy another one, thereby starting my future career of fixing computers.

I don’t know why, but for some reason my connection won’t even support YouTube half of the time I’m online. Considering that I have a thing for watching fail videos, I really want that part of the internet to work. I would almost even sacrifice my Facebook account for it.

I mean, not really. But you get the idea.

The thing is, I feel like Suddenlink is ripping me off. At least I think.

Suddenlink isn’t giving me the speed I’m paying them to deliver.

I’m required to have high-speed internet by my day job. No, I’m not compensated for it…that’s for another blog post. That means, of course, I needed more than just a basic service, so I upgraded to the 200Mb down / 29 Mb up package. For the record: I’m currently being discounted on this, so it’s not costing me extra. But it WOULD if I hadn’t worked out a deal with them.

So…what’s so bad about that account? This is the Suddenlink data plan I’m paying for. 200 Mb download, 20 Mb upload.

suddenlink 200mb/20mb package
This is our current Suddenlink package for the interwebz.

And here’s the normal result of our internet speed test.

suddenlink slow download speed
And this is my normal download speed.

Pretty crappy, eh?

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Basic Network Troubleshooting

I checked all of the usual stuff. My connections are all strong. My WiFi adapter isn’t stellar, but it works fine. There are only three devices on the network: my laptop, a Chromecast, and a cell phone. That’s it. The latter two devices aren’t really active at the time. And no, rebooting hasn’t helped.

So what’s up with this MAJOR bottleneck, Suddenlink? This isn’t even a slowing down really. It’s more like a “being throttled by Suddenlink” feel. It’s terrible. I’m not sure what the reason for this is. We’re in an apartment, but it’s not shared internet. I don’t know what’s up with it…but it really sucks.

Anyway, I’m going to work on making it better. There’s got to be some reason for the slow connection speed that I’m getting from Suddenlink.

UPDATE (5/1/2017)

Well, I didn’t check everything as carefully as I should have. Our router was downstairs, while we live upstairs. We had, for a while, went with a package deal that included Suddenlink phone service for some ridiculous reason…and when the Suddenlink tech that came out thought it would be a good idea to add a second router to the network without letting me know, that’s when the problems started. After removing the second router, things are going a lot smoother. Still kind of slow, but a lot better.

Having more than one router on the same network segment can sometimes have unintended consequences…like your devices ending up on different subnets and not being able to communicate with each other. It’s annoying…trust me.

So no, Suddenlink isn’t ripping me off specifically…they’re just bad at setting up networks.

Author: Wess

Blogger. Affiliate marketer. Systems analyst. Singer. Guitar player. Grouchy. Snarky. Easily amused. Join me as I attempt to share my knowledge with the world.

13 Replies to “My Suddenlink Internet Connection is Slow…and I Feel Like I’m Being Ripped Off”

  1. I, too, am having the same issues. We pay for the 100Mb download speed and we have to share that connection with the Suddenlink phone (which has its own modem) connected via a spliter. Coincidentally, when I disconnect the phone and bypass the splitler, hooking the coax directly to the modem, my speed improves. Suddenlink told me there should be no noticeable degradation in speed because the signal was split. Hmmmm… Anyway, our speed is NEVER 100Mb, but hovers around the 75-80 range, and sometimes drops as low as 0.13. Yes, I said 0.13, less than 1Mb. Suspiciously, this hug drop happens during peak usage times, like after 5:30 in the evenings and on weekends. My guess is their system is overloaded on this line and can’t handle the peaks. I called them last week and they came out and tested the connections inside and outside the house, found some loose connections and tightened them. Speed improved but wasn’t 100Mb ever. Then today, Saturday afternoon, when doing my taxes online, the speed dropped so low that completing my taxes was impossible as the internet connection would drop. How do you get them to admit it’s not us but them?!

    1. This sounds pretty similar to my situation. I ended up cancelling the tv/phone service (I wasn’t using them anyway), and they did the same thing at my place…installing a second router for the phone. Getting rid of that did give us a speed boost, but it’s still not quite where it should be. I mostly notice it in peak time when I’m streaming a video to our son’s tv and trying to watch something on YouTube on my laptop. It’s really frustrating sometimes.

      Multiple routers on a network can cause all kinds of chaos. But yeah, definitely run speed tests, get screenshots, and get them to look at everything. Let us know if you have any luck!

  2. Thank you for sharing your info. I really appreciate your efforts and I am waitijg for your further post thhank
    you once again.

  3. Recently purchased Suddenlink. They installed a new router and modem, but when I called today about excessively slow internet, I was told a modem line wasn’t up to speed AND a service call would be $50. Of course I could purchase insurance for an additional $10 per month. This was after learning last month that I had limited data usage BUT for $20 more per month I could have unlimited data usage AND higher internet speed. Well I bought that upgrade and today I encounter s-l-o-w internet. Where does it end Suddenlink??? With me choosing a different provider!!!

    1. Nope. If it was just installed and not working from the beginning, you should be able to fight the charge on the grounds that it wasn’t done correctly to begin with.

  4. I just upgraded from 100mbps to 400mbps service and after the install guy left my ethernet wired connection was getting less than I had before the upgrade. Now they are telling me that they will not be able to come look at it till next Sat. Obviously something is going on with them, and I have already made them note my account for a discount. Just tell them, “I pay my bill for a service and if you can not supply the service I am paying for then I shouldn’t have to pay”.

    1. This sounds kind of like my issue. Do you have multiple devices from Suddenlink in your house? You might check to make sure there’s not two routers connected to the network.

  5. im having problems for the last 3-4 months with my tv cutting out and sound going out, internet going out for hours and so i have a tech come out ,days later and he checks everything and makes everything look ok (no charge, but he replaced the main line comming in) well by the next day (24hrs later) the same problems some channels dont even come in when they did, internet cutting out for minutes not hrs now, so i call again and a week later a tech comes and checks everything out (keep in mind no one has touched or changed anything till the service tech arrives and he changes 1 spliter and puts new ends on some of the wiring)…problem fixed!!! for about 24hrs…. now the 3rd time tech comes out he checks everything out and i mention that we dont need a 4 way splitter anymore in the living room cause that 4th line is no longer there so he changes one splitter and shortens one cable, looks like problem not fixed while he was here so he checks all the lines and the splitter going to the modem is out dated so he changes thet out and shortens that wire too well by the next week this time the same thing started happening some channels blotch and some no sound and some dont even come in, but internet seems to be working better, 2 weeks later i get my bill and see a 50.00 service call charge for something that isnt fixed and they tell me its for the splitter and wire they shortened, when in fact what the tech did fixed nothing so why should i pay the 50.00 (this being one reason) second is he never told me that this time shorting a wire and changing a splitter would cost me 50.00, i called and explained my problem and they told me its a legitimate charge and to prevent this from happening again that by adding/charging me more $$ (150.00 avg a month) and adding on a wiring protection plan fee that this would fix my problem, i am outraged

    1. You might have a broken cable somewhere, or moisture getting into a connection. It’s hard to say. I would definitely fight them on it, take it to supervisors, etc. You shouldn’t be charged if they didn’t fix the problem…but sometimes you have to push them.

  6. My Suddenlink email account is slow as molasses. I HATE to check my emails because they are so slow. I will get a cup of chamomile tea and have plenty to do in front of me so I will have the patience to get through opening emails. I will check to open up, then work on something else, until it finally opens. Sucks!

    1. I don’t even use their email account. I get enough spam as it is…I don’t need another spamcatcher. Hahaha!

      Do you know if it’s related to the connection, or is it the mail client?

  7. I have a new house. Supposed to be getting 200 M download. With a ethernet connection getting 90-120 and wireless 10-30. This is with no one else online at 5am. Had problems since the start (few months ago). Purchased new router after trying extender, which did not work. Router is good but still slow downloads. Any suggestions? I guess I need to call them.

    1. I assume you mean inside your network with a wireless router…if so, there could be a bottleneck depending on the specs of your wireless adapter. That’s not something that Suddenlink would be able to control. I’d give them a call. If you’re renting a modem/router combo from Suddenlink, you might be better off with purchasing your own modem. I have several friends that have done this, and they seem to get better throughput with their own equipment. Suddenlink does require a DOCSIS 3 modem. Here’s one I’ve heard good things about (although I don’t actually own one myself…yet). This one is made by Motorola and does not have a built in router, so you’ll need an external one if you don’t already own one. Using your own modem may actually help speed up the overall connection. This one is about $53 bucks, which isn’t bad considering that Suddenlink’s “lease” program charges about $10 per month to use their crappy modems.

      Before spending the money, I would definitely at least give them a call. It’s hard to say if it’s a hardware, wiring, or software problem (not as likely) without doing more research. What kind of router are you using currently? If your wifi connection is that slow, picking up a faster router might do wonders.

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