Virgin Mobile: Update
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Thanks to Virgin Mobile not offering you the option to take money from your already-paid balance and taking it instead out of your PayPal>bank, my account is showing that I am $109.00 overdrawn, which is not correct. The balance should be positive.
Did I mention how much I think Virgin Mobile sucks? Fortunately, the bank is still willing to help cancel the overdraft fees, but VM will never touch my PayPal account again.
For those that run businesses (especially online business), keep in mind that sometimes it's more beneficial to offer options to your customers and provide quality service rather than to cause them to write mean, hateful, and generally venomous blog posts about you.
If you like these posts and want to stay in the loop, please subscribe to my RSS feed and follow me on Twitter. And if you really like this stuff, you can buy me a coffee! Oh, and if you like being an insider, be sure to join the mailing list...I never spam, but you will get some insider specials!
VirginMobile Wants Your Money
I still have my VirginMobile cell phone. Last month, I was trying to top up my account (which requires a minimum of $20 per month) when they surprised me by withdrawing money from my PayPal account, thereby sucking money from my bank account and throwing me into overdraft land. A couple of phone calls later, I was back in business with my money restored.
So two days ago, I was trying to top up again. I had a card (which is purchased specifically for adding money to your account) so I added the funds to the account. When I told it to restart my account for the month, rather than pulling the fee from my VM account, it pulled it from my PayPal account, thereby casting my bank account back into overdraft land again.
I called VM, and learned that their policy is to issue a refund ONE TIME ONLY, regardless of reason.
Of course, supervisors have a way of changing things, so I am waiting for the refund (which should take up to 5 business days, instead of the instant refund they gave me the first time). I've notified the bank, and they seem to be very helpful with these things.
On top of that, I removed both my PayPal account and my bank card from my VM account, to avoid being charged again. Of course, doing that meant my plan drops back down to 200 anytime minutes rather than 200+500N/W (which I really needed for my job).
Thanks, VirginMobile, you really suck.
If you like these posts and want to stay in the loop, please subscribe to my RSS feed and follow me on Twitter. And if you really like this stuff, you can buy me a coffee! Oh, and if you like being an insider, be sure to join the mailing list...I never spam, but you will get some insider specials!
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